Media release:
New $484M IT agreement with IBM

11 March 2016

The Hon Alan Tudge MP
Minister for Human Services

The Federal Government is improving online services for the Australian community through a $484 million five-year contract between the Department of Human Services and IBM.

The innovative agreement will see the delivery of next generation technology that will deliver access to new products, services and expertise.

The contract will enable the Government to realign hardware, software and services to critical areas of need.

This will ultimately achieve savings for the taxpayer while delivering better outcomes for Centrelink, Medicare and Child Support recipients.

This is a $484 million investment in better IT services for the millions of Australians that use our online services for a wide variety of payments.

The IBM technology and related services will underpin and support a range of key government programmes, on both internal and external facing platforms.

These include the myGov online interface to the Australian Taxation Office, Centrelink, Medicare and Child Support systems, and Personally Controlled Electronic Health Record, which shares critical information amongst health care providers.

In 2014-15, Human Services managed 123.9 million self-service transactions and delivered $165.8 billion in payments to customers and providers; vital work that depends greatly on an efficient IT environment.

To continue to progress in the digital age the Government needs integrated and cognitive technology that enables quick transformation, streamlined services and constant adaption to customer needs. This will also ensure the Government is prepared to transition to new infrastructure with more dynamic capability to support future programmes.