Media Release: New Australian Hearing Support Service Launched

25 August 2016

The Hon Alan Tudge MP

Minister for Human Services

The Minister for Human Services, Hon Alan Tudge MP, today launched an interactive new hearing support service in Melbourne as part of Hearing Awareness Week.

‘Hearing Help’ is an initiative of Australian Hearing which allows people to complete a hearing test online and access impartial hearing advice and support from hearing clinicians.

A new website and helpline allows individuals to call or webchat with Australian Hearing clinicians from the comfort of their own homes.  After speaking with a hearing expert through the webchat or helpline, eligible individuals can visit their local GP to obtain a referral for a thorough hearing assessment at an Australian Hearing centre.

People can browse the website for resources, ask for help through the online chat functionality, or pick up the phone to speak directly with a hearing specialist.

Launching Hearing Help at the Australian Hearing Centre in Box Hill with the Federal Member for Chisholm, Julia Banks MP, Minister Tudge said the new service was created to break down the barriers that face many Australians with hearing loss.

“With Hearing Help, Australian Hearing has made hearing advice accessible and convenient for all Australians.

“Hearing Help is another example of how we’re using technology to ensure broader access to government services and save time for busy people.

“One in six Australians currently experiences some sort of hearing loss, and this figure is expected to grow to one in four by 2050, so it’s important to get clear advice and support if you or a loved one are having issues with hearing.”

Hearing Help was launched as part of Hearing Awareness Week, raising awareness of hearing loss and encouraging people to have their hearing checked.

In addition to the free phone and web chat support, Hearing Help is backed by a new resource hub, which includes a free hearing test.  Australians can call a fully qualified hearing specialist on freecall 1800 740 301 or visit the Hearing Help website.

To celebrate Hearing Awareness Week, Australian Hearing is urging all Australians to take the online test today at