Media Release: Digital Roadmap includes new look myGov

16 December 2016

The Hon Alan Tudge MP

Minister for Human Services

The Hon Angus Taylor MP

Assistant Minister for Cities and Digital Transformation

A Digital Roadmap has been released setting out projects and timelines to deliver improved digital government services in 2017 – including a new look myGov.

Minister for Human Services Alan Tudge and Assistant Minister for Digital Transformation Angus Taylor unveiled the first phase of the roadmap and an early version of the new myGov portal. The first stages of the new-look myGov will be delivered in the first half of 2017.

Several new features have been introduced in the last few months, making myGov easier to use than ever before. Users now have the benefit of:

  • Multiple sign in options that are easier to remember – including using a mobile phone number to sign in
  • The ability to self-unsuspend accounts
  • Reclaiming email addresses connected to locked accounts
  • The option of seeing their password as they type, reducing incorrect password attempts

Minister Tudge said the Department of Human Services (DHS) and the Digital Transformation Agency (DTA) had been working closely on the improvements to myGov, accessed by millions of Australians.

“In 2017, the myGov platform will be made easier to use on any device, with a simpler design and a guided experience to create and access your account, plus the option to receive updates about transactions on your phone or tablet,” Minister Tudge said.

“Users will also be able to choose simpler log in options that suit their needs while ensuring myGov remains highly secure.”

Assistant Minister Taylor said the roadmap outlined the Government’s digital transformation vision for the next 18 months. Digital Roadmap >>

“I know the DHS and DTA have been collaborating very effectively to make the changes to myGov and the roadmap will be broadened as government agencies develop more detailed plans.”

“Importantly, it identifies how we will improve the public’s experience when it deals with government agencies. The bottom line is that services will increasingly become simpler, faster and easier to use.

“With an expanded remit, the DTA will be guiding and supporting government agencies to achieve the broader transformation vision.”


Media contacts: Rachelle Miller (Minister Tudge) 0475 804 886

Sarah Bucknell (Assistant Minister Taylor) 0448 111 669