Minister for Human Services and Digital Transformation

Media release: Every Centrelink now a free Wi-Fi hotspot

7 March 2019

The Hon Michael Keenan MP

Minister for Human Services and Digital Transformation

Every Centrelink office is now a free Wi-Fi hotspot, ensuring that all Australians can do more of their business with government online.

The Department of Human Services has a network of 926 service centres, agents and access points across the country where free Wi-Fi is now available.

Minister for Human Services and Digital Transformation Michael Keenan said the Wi-Fi rollout means that everyone can enjoy the simplicity and convenience that digital services have to offer.

“This is giving Australians reliable and efficient access to services, whether they’re in Broome, Ballarat or Burnie,” Mr Keenan said.

“The free Wi-Fi network allows customers to download and use government apps and provides access to a range of other approved online services including banking, job searches, community support, education and training.

“Additionally, all of our Service Centres and Agents have experienced staff on hand to walk people through how to use the department’s digital services, or provide support and assistance with more complex issues that cannot be resolved easily online.”

The free WI-FI rollout follows major upgrades, funded by the Coalition Government, to the internet connections at hundreds of remote locations around Australia, where connectivity was previously unavailable or unreliable.

These works have included the installation of satellite based internet services at some locations. The improved access is part of the Government’s Digital Transformation Strategy, which will ensure all government services are available digitally by 2025.

Page last updated: 7 March 2019