Minister for the National Disability Insurance Scheme
Minister for Government Services

Media release: Update on emergency financial assistance and government services for bushfires #3

22 November 2019

The Hon Stuart Robert MP

Minister for the National Disability Insurance Scheme
Minister for Government Services

 

  • Over $4.5 million provided in Australian Government Disaster Recovery Payments (AGDRP) and Disaster Recovery Allowance (DRA) to declared Local Government Areas.
  • Over 3,700 claims processed since 10 November 2019
  • People who may be eligible for payments should call 180 22 66 – this is the easiest and fastest way to claim.
  • DHS Mobile Service Centres deployed to affected areas with some NDIA services now available.

Minister for Government Services, Stuart Robert, today said $4,593,400 has been provided in Australian Government Disaster Recovery Payments (AGDRP) and Disaster Recovery Allowance to people in bushfire affected areas. This represents a total of 3,715 claims across the affected bushfire regions in New South Wales and Queensland.

AGDRP is available to eligible people whose homes have been severely damaged or destroyed, who have been seriously injured or who have lost a family member in the fires. DRA is available for those eligible who have lost income as a direct result of the disaster event.

Minister for Government Services Stuart Robert reiterated the fastest and easiest way to claim is over the phone by calling the Australian Government Emergency Information Line on 180 22 66.

‘When it is safe to do so, I would encourage affected residents to lodge a claim for assistance, over 11,000 calls from Australians have already been answered through November’ Minister Robert said.

‘Staff from my department are processing claims as quickly as possible to ensure people have money available to meet their immediate needs. Telephone lines are open from 8:00am to 8:00pm AEDT on weekdays and 10:00am to 4:00pm over the weekend.’

Service Centre operations may continue to be affected and all sites are being monitored regularly. Mobile Service Centre Desert Rose will continue to provide support on the ground.

For more information on support available visit www.humanservices.gov.au/disaster

Current ADGRP eligible Local Government Areas:

Armidale, Cessnock, Clarence Valley, Coffs Harbour, Glen Innes Severn, Hawkesbury, Kempsey, Lismore, Livingstone, Mid Coast, Nambucca, Noosa, Port Macquarie-Hastings, Richmond Valley, Scenic Rim, Southern Downs, Sunshine Coast, Tenterfield, Toowoomba and Walcha.

Current DRA eligible Local Government Areas:

Armidale, Ballina, Bellingen, Blue Mountains, Byron, Bundaberg Cessnock, Clarence Valley, Coffs Harbour, Glen Innes Severn, Gold Coast, Gwydir, Hawkesbury, Inverell, Kempsey, Ku-ring-gai, Kyogle, Lake Macquarie, Lismore, Lithgow, Livingstone, Lockyer Valley, Mid Coast, Nambucca, Narrabri, Noosa, Oberon, Penrith, Port Macquarie-Hastings, Richmond Valley, Scenic Rim, Singleton, Southern Down, Sutherland, Sunshine Coast, Tamworth, Tenterfield, Toowoomba, Tweed, Uralla and Walcha.

Current Mobile Service Centre schedule (subject to change):

Desert Rose will visit:

  • Willawarrin on Saturday 23 November, near the Community Hall on Armidale
  • Macksville on Sunday 24 November, near the Seniors Citizen Centre on Princess Street
  • Taylors Arm on Monday 25 November, near the Sports Reserve on Taylors Arm Road

The Mobile Service Centre schedule will continue to be updated on the Human Services website: www.humanservices.gov.au/mobileoffice

National Disability Insurance Agency closed sites:

Coffs Harbour (Co located with DHS), Port Macquarie (Co located with DHS), Taree.

Full list of NDIA Partner site closures can be found here: https://www.ndis.gov.au/news

Anyone with NDIS enquiries are encouraged to contact 1800 800 110 for further information about rescheduling of appointments.

Page last updated: 22 November 2019